Internal Policy & HR Q&A Bot
Answering the same 50 HR questions — with a cited policy clause every time — so people stop emailing HR.
Before
HR answered the same ~50 policy questions over and over, and staff couldn't navigate the sprawling policy-PDF library on their own.
After
A slim RAG pipeline over the policy library gives citation-first answers with an escalation hand-off to a human. It has deflected ~70% of repetitive HR enquiries and run for over a year with no human-curated FAQ.
HR was answering the same ~50 policy questions repeatedly; staff couldn't navigate the policy PDF library.
Slim RAG pipeline over the policy library with citation-first answers and an escalation hand-off to a human HR contact.
- 1
Index the library
Phase 1Chunked and indexed the policy PDFs with Azure AI Search — a focused corpus, not the whole intranet, to keep answers precise.
- 2
Citation-first answers
Phase 2Made every answer carry the specific policy clause and page number, so staff (and HR) can verify rather than trust blindly.
- 3
Escalation hand-off
Phase 3Added a clean hand-off to a human HR contact for anything outside the library — the bot knows its limits.
Citation-first responses
Why · For HR/policy questions, an answer without a source clause is a liability. Cited clauses are what made it trustworthy enough to replace the FAQ.
A narrow corpus over a broad one
Why · Scoping retrieval to the policy library kept precision high and hallucinations near zero, rather than diluting it across all intranet content.
- Deflected ~70% of repetitive HR enquiries
- Every answer carries a cited policy clause + page number
- Quietly running for over a year with no human-curated FAQ
- 01 · For policy Q&A, a cited clause beats a fluent paragraph every time.
- 02 · A tight, well-scoped corpus outperforms a large noisy one.
- 03 · An honest escalation path is what lets you safely deflect the routine 70%.
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AI scoped to this project · GPT-OSS 120B