All work
072024SCAD

Internal Policy & HR Q&A Bot

Challenge

HR was answering the same ~50 policy questions repeatedly; staff couldn't navigate the policy PDF library.

Approach

Slim RAG pipeline over the policy library with citation-first answers and an escalation hand-off to a human HR contact.

Impact

  • Deflected ~70% of repetitive HR enquiries
  • Every answer carries a cited policy clause + page number
  • Quietly running for over a year with no human-curated FAQ
70%
deflection
12+ mo
uptime
100%
citations

Tech stack

Azure OpenAIAzure AI SearchLangChain.NET Core

Ask anything about Internal Policy & HR Q&A Bot

AI scoped to this project · Llama 3.3 70B