All work
082025Internal use

Inbox Triage & Auto-Reply Drafting Copilot

Challenge

Senior team members spent 60–90 minutes a day classifying and replying to repetitive stakeholder emails.

Approach

Outlook add-in that classifies incoming mail by intent, drafts a tone-matched reply, and learns from accept/reject signals.

Impact

  • Saved ~5 hours/week per user across the pilot group
  • Acceptance rate on drafted replies climbed to 78% after 2 weeks
  • Triage accuracy held at 91% on 12-category classification
5 hrs/wk
saved
78%
accept
91%
accuracy

Tech stack

GPT-4Microsoft GraphOffice Add-in.NET

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AI scoped to this project · Llama 3.3 70B