All work
042023SCAD

AI Conversational Chatbot (18K+ Monthly Queries)

Challenge

High-volume support queries overwhelming human agents.

Approach

Deployed conversational AI chatbot with context-aware multi-turn dialogue and intent routing.

Impact

  • Handling 18K+ monthly queries with 90% first-contact resolution
  • Cut support costs by 43%
  • Serving 500+ users daily
18K+/mo
queries
90%
resolution
-43%
cost

Tech stack

Azure Bot FrameworkGPT-4Azure OpenAILangChain.NET Core

Ask anything about AI Conversational Chatbot (18K+ Monthly Queries)

AI scoped to this project · Llama 3.3 70B